Ops Manager Cheatsheet

One-pager for operations managers.

Where you start
  • Default landing: /console/ops-manager/pre-alert (or dispatch jobs if Transport-only).
  • Sidebar: pre-alert, receiving, putaway, inventory, fulfillment, handling-units, locations, POD, fleet, drivers, dispatch.
Daily 5-minute scan
  • Pre-alert queue — anything urgent today?
  • Receiving exceptions — shortages, damage, QC holds.
  • Fulfillment SLA — orders aging at open.
  • Live tracking — drivers on time?
  • Inventory adjustments — anyone over-adjusting?
Top tasks
  • Create pre-alert → /console/ops-manager/pre-alert
  • Adjust inventory → /console/ops-manager/inventory → Adjust Inventory
  • Build a route plan → /console/business/dispatch/tracking → Create Route Plan
  • Assign driver → open job → Assign Driver
  • Correct POD → /console/ops-manager/pod → Correct POD
Permissions you have
  • WMS read/write across receiving, putaway, picking, packing.
  • Dispatch jobs/routes/fleet — full.
  • POD finalize + correct.
  • Inventory adjust + cycle counts.
  • Read access to billing for context.
If something goes wrong
  • Operator can't pick → scan-mismatch usually means the bin is mis-stocked. Have them re-locate and pick from the correct location.
  • Driver running late → check Live Tracking, intervene early.
  • Capacity exceeded on putaway → split the HU, or assign a bigger location.
  • Customer questions about ETA → use POD timeline and tracking links.
Read these guides
  • Foundations.
  • Warehouse OS — chapters 5–13.
  • Transport OS — chapters 4–9.
  • Whichever combo guide matches your setup.
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