Ops + Customer Teams
Best for
Collaboration Layer
Built-in messaging — for your team and your customers
Trenvar ships with a full collaboration stack: channels, DMs, threads, mentions, and a direct chat line between your customers and your operations team. One platform, one conversation thread, one audit trail.
- Customer ↔ Team chat
- Channels, DMs, threads
Live
The Customer Channel
Your customers chat your team without leaving the platform.
Downstream customers — 3PL clients, buyers, air-cargo shippers — open messaging from their portal and reach your operations team directly. No outside chat tool, no email back-and-forth, no lost context. Every conversation is tied to the same workspace as the orders it concerns.
Customer Portal · DM · Your Team
One Conversation Layer
Core outcome
Team + Customers + Vendors
Coverage
Replaces 3rd-party chat
Operational fit
Stop paying for a separate chat tool just to talk to your customers.
When messaging lives inside the platform, every conversation carries the role boundaries, audit log, and customer scope you already trust. No new vendor. No new audit gap.
Inside the Collaboration Layer
Three things every logistics team needs to coordinate
A real team chat product wired into your workflow data — not a bolted-on widget.
Customer-to-Team Direct Messaging
Your downstream customers reach your operations team inside the same platform they already use for orders, inventory, and invoices. No extra Intercom seat. No separate inbox.
- Customers DM their account team directly
- Customer-facing staff are always reachable; specialised roles are scoped
- Cross-company isolation enforced — Customer A never sees Customer B
- Same audit trail, role boundaries, and workspace isolation as the rest of the platform
Team Messaging — Channels, DMs, Threads
Run team operations conversations on the same data layer as your shipments. Channels for departments, DMs for individuals, threads for focused replies — without leaving the workflow.
- Public and private channels
- Direct messages and group DMs
- Threaded replies with reply counts
- @mentions with in-app notifications
- Emoji reactions, edit, delete, mute, and pin
- File attachments up to 25 MB
Floating, Draggable, Always With You
The messaging window floats over any module — WMS, dispatch, billing — so an operator can answer a customer question while keeping the order on screen. Drag it anywhere. It stays open across page navigations.
- Pop-out window — drag, resize, position-persistent
- Stays open as you move between modules
- Unread badges in the header on every page
- Full-page mode at /messaging when you need focus time
Floor Productivity
Coordinate exceptions without losing context.
A driver runs late. The customer asks about a delivery. An invoice line looks off. With messaging that floats over the work, your team handles the question while the relevant order, shipment, or invoice is still on screen.
- Mentions and reactions for quick acknowledgement
- Threaded replies keep focused discussions together
- Attachments for photos, PODs, and documents
- Pin and mute to manage signal-to-noise
See how built-in chat changes customer service economics
We'll walk through the customer-to-team chat flow with your team — including how it replaces a separate Intercom/Front/Slack-Connect setup.
No credit card required · Go live in under 48 hours