Where you start
- Open your portal URL (in your invite email).
- You land on Catalog by default.
- Sidebar: Catalog · Orders · Invoices. Cart icon top-right.
How to order
- 1. Browse the catalog. Use search + category filters.
- 2. Click a product, set quantity (above min-order qty if set), Add to Cart.
- 3. Click cart icon → Proceed to Checkout.
- 4. Pick ship-to address, shipping method, optional PO number.
- 5. Review summary → Submit Order.
Track + pay
- Track → Orders tab → click any row → tracking number after dispatch.
- Pay invoice → Invoices → open → Pay Now → Stripe Checkout.
- Re-download invoice PDF → invoice detail → Download PDF.
Catalog labels
- In stock → ready to ship.
- Limited stock → running low.
- Out of stock → can't add to cart.
- Min Order Qty → minimum per line for that product.
If something goes wrong
- Product missing from catalog → out of stock or your supplier hasn't enabled it. Ask them.
- Quantity exceeds available → reduce, or wait for restock.
- Price seems wrong → screenshot and ask your supplier.
- Order stuck at "open" → supplier hasn't picked yet; contact them if >24 hours.
Read this guide
- TRENVAR_CUSTOMER_BUYER_GUIDE.html — full walkthrough with examples.
Trenvar Support — Email info@trenvar.com · www.trenvar.com · For pricing/availability questions, contact your supplier directly.