Where you start
- Open your portal URL (in your invite email).
- You land on AWB Lookup by default.
- Sidebar: AWB Lookup · Invoices · Wallet.
Look up an AWB
- Type or paste the AWB number (e.g.,
123-12345678). - Spaces and dashes are fine — auto-normalised.
- Click Look Up.
- Status, route, flight + event timeline appear.
- Recently-viewed AWBs cached at the bottom of the page.
Status meaning
- Created AWB issued.
- Booked on a flight.
- In Transit moving.
- Arrived landed.
- Available for Pickup at terminal.
- Delivered done. Final.
- Exception something wrong — call supplier!
Pay invoices
- Click Invoices in the sidebar.
- Open any issued invoice.
- Click Pay Now → Stripe Checkout.
- For wire / ACH, contact your supplier directly.
If something goes wrong
- "AWB not found" → check format (NNN-NNNNNNNN), or your supplier hasn't linked it yet.
- Status stuck for 24+ hours → click Force Refresh; if still stuck, contact supplier.
- Status = Exception → call supplier now. They have the customs / damage / paperwork detail.
- "Delivered" but not received → check with your forwarder / receiving location. Sometimes routed to wrong door.
Read this guide
- TRENVAR_CUSTOMER_AIRCARGO_GUIDE.html — full walkthrough including invoice line types and exception handling.
Trenvar Support — Email info@trenvar.com · www.trenvar.com · For shipment/exception questions, contact your supplier.